Text to 9-1-1 services are now available in Pasco County. Please call if you can, text if you can’t. Our telecommunicators are ready to assist.
When should you Text to 911?
You are deaf or hard of hearing
You are speech impaired
Making a voice call places you in a dangerous situation
You have tried to call 911, but can’t get phone reception
Things to remember about Text to 911
Always provide your exact location and the nature of the emergency
Remember to silence your phone if you are in a dangerous situation
Avoid using slang, social media jargon or abbreviations
Do not send photos, emojis or videos
Do not send a group text
Messages are received by the 9-1-1 call center just like any other 9-1-1 voice call and are processed with the same efficient protocols. (Supported carriers include AT&T, Sprint, T-Mobile and Verizon.)
Use plain English when texting 911: no abbreviations, shortcuts, slang, videos, pictures or emojis. Keep your messages brief and easily understood. Call if you can, text if you can’t.
When texting to 911, make sure to stay with your phone and answer all of the telecommunicators' questions. They will ask to verify your address location twice along with a phone number verification.