Department of Emergency Services (911)

Text to 911 is here

Text to 911

Pasco County Emergency Communications is hiring Emergency Communications Officers - or 911 call takers.

Find out more about this exciting career opportunity.
Apply for the Emergency Communications Officer I position

If you have an emergency, dial 911

Located in New Port Richey, Pasco County 911/Central Dispatch is a consolidated public safety answering point (PSAP), responsible for handling requests for law enforcement, fire, and EMS agencies for the entire Unincorporated County of Pasco as well as the City of San Antonio.

Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller’s location, and trained professionals then send the emergency help needed.

Photos of 911 Operations Center and Employees

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Public Safety Communications is a consolidated communication center that provides emergency communications for and between the Pasco County Sheriff's Office, Pasco County Fire Rescue, and Dade City Police

Non-Emergency, dial 727-847-8102

Phone and 911 clip art

What Happens When You Call 9-1-1

When a 9-1-1 call is received by Public Safety Communications, an Emergency Communications Officer triages the call using a state-of-the-art computerized dispatch protocol from the International Academy of Emergency Dispatch to ensure an appropriate response to each call for service.

The call is then dispatched by the appropriate emergency dispatcher, and they send the closest Deputy, Paramedic, and/or Firefighter. While the emergency dispatcher is sending first responders, the Emergency Communications Officer is simultaneously gathering information that is vital for the first responders.

Note: First responders are already on their way while the Emergency Communications Officer is asking these questions!

IF YOU CALL 911 DON'T HANG UP! Hanging up will only slow down our response. Emergency Communications strives to answer every call as they are received but we recognize that during certain times multiple calls are received for the same incident and need to be managed so all emergencies can be handled.

Things you can do to expedite services from our Department:

1. Know the address or intersection where assistance is needed.
2. Do not hang up the phone after you dial 9-1-1.  Please wait until you have spoken to an operator.
3. Only call 9-1-1 for life threatening emergencies.
4. For non life threatening emergencies call (727) 847-8102.

Call 9-1-1

  • For serious medical problems
  • To report an accident
  • To report a fire
  • To stop a crime in progress or about to occur
  • When life or property is endangered

Do Not Call 9-1-1

  • For directions
  • For directory assistance
  • For routine police business
  • For weather information
  • Non-emergency utility problems
  • To complain about barking dogs or loud stereos

Link - 911 Records Request Form

Public records request
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